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For more information about placing an order, sending your photos and store policies, please review the following information links (the links will open in a new window so you may continue shopping):
Pricing
How To Order
Change Card Design for Another Occasion
Submitting Your Photos
Professional Photos
Proofs
Process Time
Shipping Charges.
Returns
Payment Methods
Q: Pricing
What are your prices?
A:
Our pricing is based upon what type and size of card you order. All orders over $100.00 automatically receive a 10% discount!
Our pricing is as follows:
Photo Paper Cards
Our photo paper cards are professionally printed on Kodak Endura Photo Paper. Photo cards are sold as a minimum order quantity of 25 photo cards and additional quantities may be ordered in increments of 5. Envelopes Included.
Photo Cards are available in the following sizes and pricing:
4"x5" Photo Card: $1.00 each
4"x6" Photo Card: $1.20 each
5"x7" Photo Card: $1.40 each
Card Stock Photo Cards
Card stock announcements and invitations are professionally Press Printed on 100# Card Stock with your choice of paper; Standard Semi-gloss, watercolor, linen or pearl shimmer paper (available for a small additional charge) . The card stock announcements are sold in packs of 25 and will include white envelopes.
Card Stock cards are available in the following sizes and prices:
4.5"x5" Card Stock Card: $1.40 each
5"x7" Card Stock Card: $1.80 each
**please note that a small additional charge will apply for Watercolor, Linen or Pearl Shimmer Finish Card Stock**
Q: How To Order
I need help with the ordering process.
A:
No problem, we are here to help!
We have created a great tutorial to walk you through our ordering process. You can view it here (it will open in a new browser window so you may keep it open to reference while you are shopping):
How To Order Your Photo Cards
Q: Change Card Design for Another Occasion
I found a Birth Announcement design I love, can it be changed to a Baptism Invitation?
A:
Yes, of course!
Here at Alley and Company, we can customize your favorite design for any occasion. If you love one of our Birth Announcement designs but want to use the design as a Baptism Invitation, it is not a problem. Simply make a note in the Comments section of the product you are ordering that you want to use the design for a Baptism Invitation and include your wording, your design ideas or any other info that may be helpful to us and we will re-create the design so it is perfect for your occasion!
Any of our designs can be modified for any occasion. Birth announcements, Baby Shower invitations, Adoption Announcements, Birthday Invitation, Twins or Multiples announcements or invitations...the possibilities are endless.
Feel free to email us to discuss your ideas; we would love to work with you to create a beautiful photo card for your special occasion.
Q: Submitting Your Photos
How or where do I submit my photos for my order? I do not see a place to upload my photos.
A:
AFTER you have placed your order at Alley and Company, please EMAIL your photos to us. At this time, we do not have an upload tool on our site.
When emailing your photos to us, please email no more than 4 at one time, or add them to a compressed (zipped) folder for faster and easier sending.
Please reference your Last Name and Invoice Number in the subject of your email. Ex:
Photos: Last Name, Invoice #__
If you need to mail copies of the actual photo through the USPS please email us for our address to send your photos to after you have placed your order. (see "Professional Photographs FAQ for important info about your professionally taken photos)
Thank You.
Q: Professional Photos
Can I use a photograph that was professionally taken?
A:
Yes you can, however we do require a photo release form from the photographer or photography studio giving us permission to use, edit and alter the photo for your photo birth announcement.
Photo release forms can be obtained from your photographer or photography studio.
Once you have obtained the release from your photographer or photography studio, you will need to mail this to us via United States Postal Service.
We can NOT accept a release via email
Q: Proofs
How long will it take before I receive my proof?
A:
We will email you your proof within 2 business days after receiving your order, payment, photos and all information that will be used on your custom photo card.
However, our business hours are M-F 9am to 5pm PST. Our studio is closed weekends and all holidays.
Q: Process Time
How long will it take for me to receive my completed order?
A:
Once we have received your photos and all information that will be used in your design: it will take about 2 business days for proofing of your design, 3-5 Business days for printing and 3-5 Business days for shipping.
Q: Shipping Charges.
How much do you charge for shipping?
A:
Alley and Company charges flat rate shipping charge based on your total order as follows:
Orders UP TO $50.00 - $7.95
Orders OVER $50.00 - $9.95
We ship via USPS Priority Mail with Delivery Confirmation to a Confirmed United States Address Only.
USPS Priority Mail delivery time is typically 2-3 business days (not guaranteed and may be as long as 5 days during peak holiday times).
Rush Shipping Available. Your order will ship via UPS Overnight Saver (Mon-Fri) - $25.00
(Please NOTE: this charge is ONLY for rush shipping...this does not rush your proof & print time. Please contact us for our proofing & printing schedule if you need your order quickly)
Q: Returns
Do you accept returns?
A:
Due to the custom nature of our products, returns are not accepted and refunds are not offered.
When you place your order, you will receive a digital proof of your card via email. Please check your proof very carefully for any spelling errors, errors in important information, layout, photos etc. We are more than happy to make any changes or correct any errors.
We want to make sure your photo card is PERFECT before it is sent for printing so please check the card carefully for any errors.
Please note that once you accept your proof, it will be sent off for printing so I will not be able to make changes. Once you receive your order and you find an error that you did not notice upon proof approval, I will not be responsible for re-prints.
If there is an error on the cards that is made by me AFTER proof approval, I will gladly fix it and ship new cards to you as soon as possible. But please know that I check my work very carefully and changes are not made after you approve the proof. I am relying on the accuracy of the information given to me by you.
Q: Payment Methods
What payment methods do you accept?
A:
Our preferred payment method Paypal:
We accept all major credit cards, e-checks or existing funds payment through Paypal. Please note that e-check payments will delay your order. Because our products are custom, your order will not go to print until your e-check payment has cleared (typically 5-7 business days)
Paypal is a safe, secure way to pay for your online purchases! A Paypal account is NOT required. During checkout, select Paypal as your payment method. You will then be redirected to Paypal's site where you may choose to proceed with payment without creating a Paypal account. Your Credit Card information is NOT give or shared with us here at Alley and Company; it remains private and secure.
Visit the Paypal site and see for yourself why it is one of the SAFEST online payment methods available:
Click go to "Buying Safely with Paypal"
(will open in a new browser window so you may continue shopping)
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